nagabetPrivacy Policy

This page describes what we collect when you use nagabet and how we keep that data protected. We at nagabet take your privacy seriously. When you register an account, deposit funds via DANA, e-wallet, or mobile banking, or place wagers on Liga 1, Piala AFF, Champions League, or live-dealer games, you provide us with personal information. We describe how we use that information, who we share it with, and what rights you have over your data.

Our privacy practices comply with applicable data protection laws in the jurisdictions where nagabet operates. Your data security is fundamental to how we run our platform. We encrypt sensitive information, restrict access to authorized personnel, and delete data when no longer needed.

We provide these services only where local law permits. Your use of nagabet confirms your acceptance of this privacy policy.

What Data We Collect on nagabet

When you create a nagabet account, we collect your full name, email address, phone number, date of birth, and residential address. During KYC verification, we request identity documents — a national ID card (KTP), passport, or driver's license — to confirm who you are. We photograph or scan these documents and store them securely. We also collect your payment information when you link a bank account or e-wallet (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to your nagabet profile.

We collect transaction data every time you deposit, wager, or withdraw. This includes amounts, timestamps, payment method, game or market details (Liga 1 match ID, esports tournament name, live-dealer table name), and settlement outcomes. We also log your IP address, browser type, and device information when you access nagabet. This data helps us detect fraud, optimize platform performance, and comply with anti-money-laundering regulations.

We collect communication data if you contact our support team. Emails, chat messages, and ticket submissions are stored in our support system. This allows our team to reference your history and resolve issues faster. We also track whether you open promotional emails we send, and which games or markets you browse — this helps us tailor content to your interests.

How We Use Your Data

We at nagabet use your data for several purposes. First, we need your identity information and payment details to operate your account and process deposits and withdrawals. Second, we use your data to verify your identity (KYC) and comply with anti-money-laundering laws. Third, we analyze transaction patterns to detect fraud, unauthorized access, and suspicious activity. Fourth, we use your contact details to notify you of account issues, settlement results, or important policy changes.

We also use your data to improve nagabet. We analyze which games are popular, how users navigate the platform, and where technical problems occur. This helps us optimize the site, add new markets (like Piala Indonesia or Champions League fixtures), and fix bugs. We may send you promotional emails about new features, bonuses, or upcoming Liga 1 seasons — but only if you have opted in to marketing communications.

We use your data to generate anonymized statistics. For example, we might report that nagabet serves many thousands of active users across Jakarta, Surabaya, Bandung, and Medan — but we never identify you personally in these reports. We may also share aggregated insights with payment partners (mobile banking, local payment providers) to improve their services, without disclosing your identity.

KYC (Know Your Customer)

Identity verification process where we confirm your name, address, and age using official documents. Required by law to prevent fraud and money laundering.

Transaction data

Records of your deposits, withdrawals, and wagers including amounts, dates, payment methods, and settlement outcomes.

Device fingerprint

Technical information about your browser, IP address, and device type that helps us detect unauthorized access or fraud.

Anonymized data

Statistics we derive from your data (such as game popularity) with your identity removed, used for reporting and improvement.

Third Parties and Data Processors

Our live-dealer game providers (blackjack, roulette, baccarat, Dragon Tiger studios) receive your username and session ID so they can authenticate you and track your play. They do not receive your full identity or payment details. Slot game providers (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) similarly receive only session information needed to deliver the games.

Our esports data providers supply official tournament results, league standings, and match schedules. They do not receive your personal data — only our aggregate demand for esports markets (Mobile Legends, Free Fire, PUBG Mobile). Our fraud detection service (a third-party security company) analyzes your transaction patterns against known fraud patterns; it sees only anonymized data.

Our servers and backup systems may be located outside your country. Data may cross borders during processing. We contractually require all processors to maintain security standards equivalent to our own. If we are served with a legal demand by a government authority, we may be required to disclose your data — but we will attempt to notify you unless legally prohibited.

We at nagabet do not sell your data. We share it only with trusted partners who help operate nagabet or comply with law.

Your Data Rights on nagabet

You have the right to request deletion of your data. If you request account closure and data deletion, we will remove your personal information from active systems within a reasonable period. However, we may retain anonymized data (data with your identity removed) for statistical and fraud-prevention purposes. We may also retain data longer if required by law or anti-money-laundering regulations.

You have the right to withdraw consent for promotional communications. You can opt out of marketing emails by clicking an unsubscribe link in any email we send, or by adjusting your preferences in your nagabet account. Opting out of marketing does not affect your account or service access — we will still contact you about account issues or important policy changes.

You have the right to data portability. If you wish to move your information to another service, we can provide your data in a standard format. Contact our support team with this request. We will deliver a file containing your account details, transaction history, and related information within a reasonable timeframe.

Cookies and Tracking

We at nagabet use cookies and similar technologies to recognize you when you return to our platform, remember your preferences, and analyze how you use nagabet. Session cookies expire when you close your browser; persistent cookies remain on your device for longer periods (typically 30 days to 1 year). These cookies are necessary to keep you logged in and protect your account from unauthorized access.

We use analytics cookies (from third-party services like Google Analytics) to track traffic patterns and understand which games or markets are popular. These cookies are anonymized — they do not identify you personally, only track behavior in aggregate. You can disable these cookies via your browser settings, though some nagabet features may not work properly if cookies are blocked.

We do not use cookies for behavioral advertising across the internet. We do not share cookie data with ad networks. Our cookies serve only to operate nagabet and improve our platform.

Data Retention on nagabet

We at nagabet retain your data for as long as your account is active and for a reasonable period after account closure. Active account data includes your profile, transaction history, and communication records — we keep these for the full duration of your membership and up to 7 years after closure for regulatory and fraud-prevention purposes.

Identity documents (copies of your KTP or passport) are retained for 5 years after you close your account, in case of disputes or regulatory inquiries. Payment information is deleted or de-identified upon request, or within 1 year of your final transaction, whichever is sooner — but we may retain transaction records (without payment details) for longer if required by law.

Marketing communications and analytics data are deleted after 1 year of inactivity. If you haven't logged into nagabet for 12 months, we may remove you from our mailing list and delete associated engagement data. However, transaction records are retained longer for compliance purposes.

Security of Your Data

We at nagabet implement industry-standard security measures to protect your data. All transmission between your device and our servers uses SSL/TLS encryption (HTTPS). Your password is hashed using cryptographic algorithms — we do not store plain-text passwords. Payment information is encrypted and stored separately from general account data, limiting exposure if one system is breached.

We restrict access to your data to authorized employees and contractors who need it to operate nagabet. Our team members sign confidentiality agreements and undergo security training. We audit access logs regularly and investigate any unauthorized attempts to view your data.

Despite these precautions, no security system is perfect. We cannot guarantee absolute protection against all attacks or breaches. If we detect a security incident affecting your data, we will notify you within a reasonable timeframe and provide guidance on steps you should take to protect yourself.

Changes to This Policy

We at nagabet may update this privacy policy from time to time. When we make material changes, we notify users via email or a banner on the nagabet platform. Your continued use of nagabet after notification constitutes acceptance of the updated policy. If you disagree with changes, you may request account closure.

Contact nagabet

If you have questions about our privacy practices or wish to exercise your data rights, contact our privacy team through our website support page or email. We respond to data requests within standard timeframes (typically 14–30 days depending on request complexity). For account-specific data requests, have your account details ready to help us identify your information quickly.

We at nagabet are committed to transparent data practices, secure storage, and respect for your privacy rights. By using our platform to wager on Liga 1, Piala AFF, Champions League, live-dealer games, or esports markets, you entrust us with your personal information. We take that responsibility seriously and handle your data with care.